Item Availability
Although items in our inventory are sufficiently stocked, we occasionally sell out of certain products. If this occurs to an item you've ordered, we will notify you via email. Also, please feel free to email us if a product you are looking for is sold out. In some cases we may be able to fulfill your request. Back to top
Sizing Information
Please view our Sizing Chart for sizing information. Reference the size charts to help determine your size when ordering from berjouhi.com. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone. Back to top
Do you charge sales tax?
Sales tax will only be charged in New York, where Berjouhi, Inc. has a physical presence. Back to top
When will my order be processed?
If your order fits all of the criteria of our verification and validation processes, they will be placed Monday through Saturday by 7PM Eastern Time and will be shipped out of our warehouses the next day. Back to top
What credit cards do you accept?
We accept:
Visa, Master Card, American Express, Discover & Diner's Club Credit Cards. Back to top
Can I pay by personal check?
Sorry, we do not accept personal checks. Back to top
Do you have a catalogue?
Unfortunately at this time, we do not offer print catalogs. Back to top
What is your privacy policy?
Berjouhi.com will not sell, rent or loan your name, email address or any other customer information to any third parties. All credit card information is encrypted and information stored on a secure server. We value you as a customer and are very concerned about your privacy. We will only use your email address to communicate with you pertaining to your orders or to update you on
promotions, events, notices related to Berjouhi.com Back to top
SHIPPING INFORMATION
How can I track my package?
Once your order is placed a confirmation email is sent to the email associated with the order within 48 hours. The email will contain a link to track the order. Once your package is shipped, a tracking number will be enclosed within the email address associated with the order. For tracking of shipped packages, please visit http://www.berjouhi.com/tracking. If you have any questions, please contact us via email at info@berjouhi.com or call us toll free at 866 465-6660. Back to top
What are your shipping rates?
All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process. Back to top
Do you ship orders outside of the United States?
Yes. We can ship orders outside of the United States only via the UPS Worldwide Express shipping method under the Shipping Options on our checkout pages. Other shipping methods such as UPS 3 Day Select or 2nd Day Air cannot be used to ship our products outside of the United States. Back to top
Which shipping carriers do you offer?
At this time, we only offer shipping via UPS. Back to top
What are your shipping methods?
The shipping methods we offer are as follows:
UPS Ground
UPS 3 Day SelectSM
UPS 2nd Day Air®
UPS Next Day Air®
UPS Next Day Air Saver®
UPS Next Day Air® Early A.M.®
UPS Standard to Canada
UPS Worldwide SaverSM
UPS Worldwide ExpressSM Back to top
RETURNS
What is your return policy?
- Only items that have been purchased from this website can be returned according to the following policy.
- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns/exchanges must be sent back within 14 days of the invoice date.
- The Packaging Slip and the Return Slip MUST be enclosed with the product being returned. The Return Slip can only accessed via the Berjouhi website by download here.
- If you no longer have a copy of your invoice or Packaging Slip and wish to obtain one, please request one by emailing us at returns@berjouhi.com
- All Jewelry and SALE items are final sale
- To the extent that you purchase any goods or services directly from us, we will refund you your purchase price within 30 days of you notifying us in writing of your desire for the refund, together with the reason for the request, with the product or service returned to us in substantially the same condition as when purchased. You may request a refund by contacting us by email at returns@berjouhi.com. Back to top
How do i return a product?
1. Enclose the packaging slip, the completed return slip and the product you are returning within the original packaging with the product's original tags attached.
2. Ship the package to Berjouhi Inc.
3. Once the package is received, we will update you via email on our process of fulfilling your return request. Back to top
Where do I send my returns to?
All Merchandise must be returned to:
Berjouhi, Inc. Returns
112-15 Whithoff Street
Queens, NY 11429 Back to top
CONTACT INFORMATION
Regular Hours:
Monday-Friday 8:00AM-6:00PM Eastern Standard Time
Saturday 9:00AM-7:00PM Eastern Standard Time Back to top
Phone: 718 465-4455 Toll Free: 866 465-6660 Back to top
